Shipping policy

 Average Delivery Time for All Our Packages

Once an order is placed, we need 1 to 3 business days to process it. During the week, this usually takes one business day, but if you order on a Friday evening or over the weekend, it might take slightly longer.

Once your order has been processed, it is shipped, and delivery typically takes 8 to 18 business days.

We strive to make the ordering and delivery process as seamless as possible for our customers. However, if you have any questions or concerns, feel free to contact our customer service team. Below, we explain how your order is processed and delivered.

Placing an Order

The ordering process at [Shop name] is as straightforward as possible. Begin by visiting the product page and adding the desired product to your cart. To do this, click the black "Add to Cart" button.

It is important to ensure you have selected the correct variants. If everything looks good, click the "Proceed to Checkout" button. On the information page, enter the correct address details. Make sure all information is accurate. Once these details are properly entered, you can click on the "Proceed to Shipping" button.

On the Shipping page, you can review the address information you entered. It is also stated that every shipment is free of charge. As a token of appreciation to our customers, we always cover the shipping and delivery costs. You can now proceed by clicking the "Proceed to Payment" button.

In the Payment Options, you have several payment methods to choose from. At hellostella.com, all payment options are SSL-encrypted, ensuring a secure payment environment at all times:

  • Klarna (pay later)
  • Credit Card (AMEX, Mastercard, Maestro, Visa)
  • PayPal Account
  • EPS
  • Direct Bank Transfer

After selecting the appropriate payment method, click the "Complete Order" button, and you will be redirected to the chosen payment method. Follow the instructions on this page to complete your order. If you encounter any issues with your order, you can always contact us.

Shipping Costs

We cover the shipping costs for every order. All our products are delivered to your home 100% free of charge. There is also no minimum order quantity.

Shipping Your Order

Have you found the perfect look or accessory on our website? You want to enjoy it as quickly as possible! That’s why we ensure your order is processed and shipped as fast as possible.

To offer fair pricing for our products, we have chosen to consolidate packages in large quantities and ship them all at once as soon as we meet our minimum quantity. We appreciate your understanding and willingness to help us create a better and healthier world.

Note: Like many other online stores, we are currently experiencing high demand, and there may be delays due to the ongoing COVID-19 crisis. Please keep this in mind when placing your order. We will do our best to ship your order as soon as possible.

To ensure your order is shipped today, please contact us via email. Our service team is ready to advise you on the best solution.